If you are currently receiving medical treatment or have done so recently the massage may not be suitable, please consult your GP/Doctor before visiting us.  For certain injuries like a slipped disk, a pinched nerve, massage might be unsuitable to relieve the pain.


During your massage, the Therapist may use Swedish, deep tissue, cross fiber, trigger point, MFR, and other approved techniques to facilitate the massage. The Therapist will massage the necessary body parts to facilitate the massage excluding any contraindicated areas. The Therapist will not work the breast area without written consent by the client. Proper draping will be used throughout the massage. If at any time the client is uncomfortable with the massage, the Therapist will discontinue the massage.


Massage therapy is not a substitute for medical examination and diagnosis. It is recommended that you see a physician for any physical aliment that you may have. By undertaking a massage at Orchid Thai Massages, you hereby understand that the Therapist does not diagnose illness, disease or any other physical or mental disorder. Likewise, the therapist does not prescribe medical treatment or pharmaceuticals, nor does the Therapist perform spinal adjustments. Because massage/bodywork should not be performed under certain medical conditions, you should inform the Therapist of any and all health issues you may have.  When visiting Orchid Thai Massage you agree to the understanding that there shall be no liability on the practitioners or Orchid Thai Massage NI Ltd part should you fail to disclose information pertinent to your own health that could result in an injury during the massage or further exacerbate an pre-exisiting condition.  When visiting Orchid Thai Massage you agree to the understanding that there shall be no liability on the practitioners or Orchid Thai Massage NI Ltd should any injury or allergy occur during the massage therapy regardless of fault.


Therapeutic massage may cause discomfort and in rare instances bruising between 1 to 3 days following treatment. This is a normal phase of the healing process & is a reflection of your body healing. Drinking water will facilitate the healing process. Emotions may be stored in your tissues & release of the restrictions may also cause a release of emotions.


We kindly ask ladies prior to a full body massage not to put on heavy make up or fake tan.
Switch Mobile phones to silent so as not to annoy others patrons in the shop.


For groups of 2 and over, we may ask for a minimum deposit of £25. All deposits will be returned if the cancellations policy is upheld.


If someone is late for their appointment then the time will be deducted from the session. If we are able to offer you the full length of your massage outside of your scheduled time we will endeavour to complete the full session (other customers permitting).
For single massages, should you wish or need to cancel your massage for any reason, we will offer you a full refund within the first 10 minutes of the massage starting only.
For groups of 2 or more, we reserve the right to with-hold deposits already paid should the group no-show or fail to give adequate cancellation notice (24 hours).


Please keep all your personal belongings such as wallets, hand bags and jewellery with you at all times.  Orchid Thai Massage cannot guarantee the safety of such items if left unattended.


Our vouchers maybe used up to 1 year from the purchase date.  If you need your voucher extended please contact the shop.  Vouchers cannot be refunded after purchase but the vouchers can be traded for other treatments in the spa.  Lost vouchers maybe subject to an administration fee to replace them.


For massage deals that we will run from time to time, we ask that these massages are booked in advance.  You can use no more than 1 discount scheme at any time for a single massage.


Due to increased staffing and insurances costs our pricing structure is as follows:
After 10:30pm, a standard 60 min massage costs £60 or £1 per minute.
After 11:30pm, a standard 60 min massage costs £90 or £1.50 per minute.


Customer compliants that relate to issues with your visit, before, after or during your massage must be made in writing no more than 7 days after your visit to 96-102 Great Victoria Street, BT2 7BE.    They should be marked for attention of “The Manager”.  Failure to comply will result in your issue being summarily dismissed


1st April 2019